Frequently Asked Questions
ZiiP is for you if you are:
- a parent of a child attending one of our destination schools or your child is participating in an after school activity that we service (soccer practices, dance classes etc.)
- a business and would like to arrange a shuttle service for customers. (Example: a dance club to transport local children). ZiiP can share/collect the cost from riders or the business can pre-pay.
- a business in need of a shuttle service for employees during lunch break or to/from parking lots/homes etc.
- a school administrator planning a school trip (to a museum, a team to a competition etc.)
- an individual planning a day trip and need transportation for a friends/family trip to a show, a basketball game etc.
- an event planner organizing an activity and need multiple vehicle shuttle service
All our rides are pre-scheduled to/from specific locations.
We do not offer a taxi like service therefore we will not be able to honor your
request.
Please be ready before your selected "pick-up" time. As a courtesy to other riders,
the driver will only wait one minute. You can see the progress of the vehicle in
ZiiP app starting 3 minutes prior to pick up. Also, if we have your telephone number
on file, we will send a reminder text 5 minutes before the ride!
Let us know as soon as you find out and we will do our best to accomodate.
But sometimes it may not be possible due to vehicle availability.
We strive for high occupancy on each run. This reduces costs for us and
helps keep the service affordable for you. Therefore, when a reserved
seat is left empty a penalty will apply. Remember in most cases you may cancel or
change a ride up to 50 minutes prior without penalty.
Penalty varies according to your payment method (pass or points) and the ride type
(pre-scheduled ride to school or a private ride arranged for your party)
You can see the penalty and deadline of each ride in ZiiP app.
Sorry, but we cannot accommodate stop requests anywhere except the agreed-upon
pick-up and drop-off locations. ZiiP is not a Taxi service. We operate under a
strict schedule and we have to pick up and drop off all riders on time at
pre-announced locations
We are a group of friends residing in the same area, how can we "pool" together? keyboard_arrow_down
Let us know via email to info@goZiiP.com.
We will provide you with a link that you can forward to your fellow "poolers". That tool will prompt for desired stop location, name, email etc. When we have everybodies information we will create a ride for your party or deviate a ride to come pick you up.
All arrangements must be completed 48 hours in advance.
We will provide you with a link that you can forward to your fellow "poolers". That tool will prompt for desired stop location, name, email etc. When we have everybodies information we will create a ride for your party or deviate a ride to come pick you up.
All arrangements must be completed 48 hours in advance.
Yes. Our system works on a one person, one email, one account basis.
Your child will need to be able to receive an email from ZiiP and click on a link. Make sure that you have an accessible email account for your child before starting the process.
Note that when you create the child's account from within your own account they will be linked and you will be able to monitor activities, make/cancel reservations, and receive status messages about your child's ride.
ZiiP is required to verify that rider's name matches reservation name. A child cannot ride using a reservation made under a parent's name.
Your child will need to be able to receive an email from ZiiP and click on a link. Make sure that you have an accessible email account for your child before starting the process.
Note that when you create the child's account from within your own account they will be linked and you will be able to monitor activities, make/cancel reservations, and receive status messages about your child's ride.
ZiiP is required to verify that rider's name matches reservation name. A child cannot ride using a reservation made under a parent's name.
- Double click on your child's name
- Click on "New Reservation", follow on screen prompts
- If you dont have enough credit; Click "Points/Passes." to make sure your child has a pass or points. (Displayed under "Credit Summary")
- You may click on "Purchase Points" or "Purchase a Pass" to purchase Credits
Yes, it is possible. Here is how:
- One parent creates an account then creates a child account.
- Child receives an email from ZiiP asking permission to Link to first parent. Clicks on link to confirm.
- Second parent creates an account, signs in.
- Second parent in her/his account clicks MORE > ADD CHILD > LINK EXISTING ACCOUNT
- Enters the childs email --must be the one that the child verified.
- Child receives an email from ZiiP asking permission to Link to second parent. Clicks on link to confirm.
Both parents may insert their Credit Cards, but only one of them can be "Primary". First parent may change "Primary" card at any time.
Multiple people (parents, grandparents etc.) may link to multiple children.
Yes, there is. Start your first reservation and check “Multiple
Consecutive Reservations” checkbox at the bottom. Click “Reserve.”
This will increment the date while keeping your destination and stop consistent.
Just keep clicking “Reserve” for each desired date/time.
This will increment the date while keeping your destination and stop consistent.
Just keep clicking “Reserve” for each desired date/time.
Our drivers go through a thorough vetting and training process including background
checks and drug testing. To learn more visit our
safety page.
Our service vans comfortably and safely seat up to 14 passengers.
We have procedures in place to ensure safety when issues arise, including notifying
children's parents. We enforce a strict code of conduct that each rider is expected
to follow. At all times, children are required to remain seated and wear a seatbelt.
No food or drink allowed. All belongings should stay with passenger. Exit and
pathways must be kept clear. No on-demand stops are permitted. By law, driver
must stop the van if behavior becomes uncontrollable.
Each shuttle is different. Ride time depends on number of passengers reserved and
their stop locations. We constantly make adjustments to minimize the ride time.
Arrival times listed on our website (schedules) indicate the "worst case scenario".
Most of the time we arrive earlier then scheduled.
We operate under a strict Reservation and Guaranteed Seating system – no flag-downs
or cash - allowing for the continued smooth and safe operation of our service. You
cannot board
without an advanced reservation.
Riders can bring any kind of equipment that fits in their designated area, like a
backpack.
There is also limited cargo space in the back of the vehicle for larger objects.
Lacrosse stick? No problem. A tuba? You should probably call us...
TrustLine.org is the authorized screening
program of caregivers in the state with access to fingerprint records from the
California Department of Justice and the FBI.
Only you can make changes in your account, feel free to contact
us via chat or phone if you need further assistance.
Our scheduling procedures prohibit our drivers from making detours to deliver your
belongings. Call us and let us know what you lost. If we find it, we'll hold it for
you at our office.
If you are the parent or legal guardian, only you (and anyone else your child allows
access to our app) will ever have access to your child's account. Multiple accounts
(like mother and father's accounts) may both be linked to the same child account.
Sorry, but our service is rooted on a “Prior Proper Planning...” model. That applies
to us and our clients. This cooperative relationship helps us continue providing
quality
service to everyone. Be responsible and we will help in any way we can.
Our monitoring software tells us if and when we actually arrived to pick up our
passengers, and we have the means of showing definitively that we were there.
Please keep in mind that we can only wait for one minute at the pick-up location. We are sending reminder texts but it is easy to miss our arrival. Please stay alert.
Please keep in mind that we can only wait for one minute at the pick-up location. We are sending reminder texts but it is easy to miss our arrival. Please stay alert.
All reservations must be made and changed from within our mobile app. We do not have
access to your account in-office.
Send us an email (info@goZiiP.com) and describe the issue. Prior to the pass start
date we will issue a full refund for any erroneous purchases (minus a small
transaction fee.) Passes are non-refundable post start date (as we limit passes by
number of seats to/from a destination.)
Sure. You can attach multiple cards to your account and pay with whichever one you
wish at the time.