# Privacy Policy


**Last Updated:** Oct. 21, 2026, 8:48 PM PDT

ZiiP Transit Inc. ("ZiiP", "we", "us" or "our") is committed to protecting the privacy of the people who use its services. This Privacy Policy ("Policy") describes the personal information we collect when you use the ZiiP mobile application (the "App"), the ZiiP ride tracking page (the "Tracking Page"), the goZiiP.com website and related services (together, the "ZiiP Platform"), and how we use, disclose and retain that information. California residents should also read the California Residents Privacy Notice in section I.

#### A. CHANGES TO THIS POLICY

We may amend this Policy from time to time. The current version is posted on the ZiiP Platform and identified by the Last Updated date above. We notify Account Holders of material changes through the ZiiP Platform or by email.

#### B. WHO WE ARE AND SCOPE OF THIS POLICY

ZiiP provides prearranged shuttle transportation in the United States (the "Services").

This Policy applies to the following persons ("Users"):

- **Account Holders.** Individuals aged 18 or older who create a ZiiP account to arrange and pay for the Services for themselves or for Riders.
- **Riders.** Individuals an Account Holder adds to their account so that they may ride. The Account Holder who adds a Rider is the Rider's "Account Organizer".
- **Co-organizers.** Account Holders linked to a Rider with the Account Organizer's confirmation.
- Visitors to the goZiiP.com website.

This Policy does not apply to ZiiP employees or job applicants.

#### C. THE INFORMATION WE COLLECT

**Information you provide to us**

- **Account information.** Name, email address, telephone number, postal address and password.
- **Rider information.** Information an Account Holder provides about a Rider, including the Rider's name, nickname, mobile number and, where the Rider is permitted to sign in, email address and password.
- **Trip information.** Pickup locations, destinations, schedules, reservations and purchases.
- **Communications.** The content of support requests and other communications you send us, including replies to our text messages.

**Information we collect automatically**

- **Location.** Precise location from your device, only while the App is in use.
- **Vehicle information.** The location of our vehicles while in service, and records of Riders boarding. Through it we collect indirect location information about Riders during a trip.
- **Device and usage information.** Device model, operating system, App version, device identifiers, push notification token and IP address.
- **Age range.** An age range provided by your app store when you sign in.

**Information from other sources**

- **Payment processor.** Confirmation of payments and limited transaction details.

#### D. HOW WE USE YOUR INFORMATION

We use personal information to:

- create and administer accounts and Rider records;
- verify phone numbers and send sign-in codes and links;
- schedule, dispatch and operate trips, and confirm boarding;
- show shuttle location and arrival times, and send trip messages and notifications;
- process payments;
- provide customer support;
- determine eligibility to use the App;
- maintain the safety, security and integrity of the ZiiP Platform and the Services, and detect and prevent fraud and misuse;
- comply with our legal, regulatory and record-keeping obligations, and establish or defend legal claims.

We do not send marketing text messages. We may create de-identified or aggregated information and use it for any business purpose.

#### E. CHILDREN

The ZiiP Platform is not directed at children. Accounts may be created only by adults. An Account Holder may provide us with certain personal information about a Rider who is a child, such as the Rider's name, nickname and mobile number. Adding a Rider's mobile number is optional. An Account Holder who adds it confirms they are authorized to provide it and to enroll it in our text messages. A child Rider may view their trip on the Tracking Page. A Rider may sign in to the App only with the Account Organizer's permission and only if 13 or older. We do not knowingly collect personal information directly from children under 13, and delete any we learn we have collected.

#### F. HOW WE DISCLOSE INFORMATION

- **Service providers.** To providers that process it on our behalf, under contract, solely to provide services to us, including payment processing, hosting, customer support, text message delivery, mapping and push notifications. Payments are processed by Stripe; card details are entered directly with Stripe and never reach ZiiP. Stripe's privacy policy is at stripe.com/privacy.
- **Other Users.** Rider information is available to the Rider's Account Organizer and Co-organizers, and to the driver of the Rider's trip as needed to provide the Services.
- **Legal reasons.** Where we believe in good faith that disclosure is necessary to comply with law or legal process, to respond to lawful requests from public authorities, to protect the safety of any person, or to protect our rights or property.
- **Business transfers.** In connection with a merger, acquisition, financing or sale of all or part of our business.

#### G. DATA RETENTION AND SECURITY

**Retention.** We retain trip history, including boarding records, for 24 months, and message logs for 12 months. We retain transaction records for seven years for tax, accounting and audit purposes. When an Account Holder or Rider is deleted, we irreversibly overwrite their identifying information, including contact details and credentials. We do not retain the age range provided by your app store; it is used only for that sign-in.

**Security.** We maintain administrative, technical and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee the security of your information.

#### H. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your state of residence, you may have the right to:

- confirm whether we process your personal information, and access it;
- correct inaccurate personal information;
- delete personal information;
- obtain a copy of your personal information in a portable format;
- opt out of the sale or sharing of personal information, targeted advertising and certain profiling.

**Requests.** Send requests to privacy@goZiiP.com. We verify your identity before acting on a request. These rights are subject to legal exceptions.

**Opt-out preference signals.** We honor the Global Privacy Control signal.

**Text messages.** Turn off all or some text messages in the App's preferences, or reply STOP to any ZiiP text.

#### I. CALIFORNIA RESIDENTS PRIVACY NOTICE

This section applies to California residents and supplements this Policy for the purposes of the California Consumer Privacy Act, as amended ("CCPA").

- **Categories collected.** Identifiers; customer records; commercial information; internet or electronic network activity information; geolocation data; and sensitive personal information.
- **Sources.** You, your device, other Users, our vehicles and our service providers.
- **Purposes.** Those set out in section D.
- **Disclosures.** To the recipients described in section F, for the purposes set out in section D.
- **Sale and sharing.** We do not sell or share personal information, including that of consumers under 16.
- **Sensitive personal information.** We use it only for purposes permitted by the CCPA without a right to limit.
- **Retention.** As set out in section G.
- **Your rights.** The rights to know, delete, correct and not be discriminated against for exercising your rights. Send requests to privacy@goZiiP.com. An authorized agent may submit a request on your behalf.

#### J. TEXT MESSAGE PRIVACY NOTICE

We send two kinds of text messages: ride notifications, and verification codes and sign-in links. We send them only to mobile numbers enrolled in the service. We use mobile information only to send these messages and respond to replies, and share it only with the providers that deliver them. Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Text message opt-in data and consent are not shared with any third party. We may still disclose information as described under Legal reasons in section F. Our SMS terms are at [SMS terms](/terms#sms-messages).

#### K. THIRD-PARTY SERVICES

The ZiiP Platform may link to services operated by others, which are governed by their own privacy policies. We are not responsible for their practices.

#### L. CONTACT

ZiiP Transit Inc.
13770 Prairie Ave
Hawthorne, CA 90250-7359
privacy@goZiiP.com