# Terms of Service **Last Updated:** Oct. 21, 2026, 8:48 PM PDT These Terms of Service ("Terms") are a binding agreement between you and ZiiP Transit Inc. ("ZiiP", "we", "us" or "our"). They govern your use of the ZiiP mobile application (the "App"), the ZiiP ride tracking page (the "Tracking Page"), the goZiiP.com website and the shuttle transportation we provide (together, the "Services"). **PLEASE READ SECTION 19. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION, NOT IN COURT, AND WAIVES CLASS ACTIONS. YOU MAY OPT OUT WITHIN 30 DAYS.** By creating an account, booking a ride or using the Services, you agree to these Terms and to our [Privacy Policy](/privacy). If you do not agree, do not use the Services. #### 1. CHANGES TO THESE TERMS We may change these Terms from time to time. The current version is posted at goZiiP.com/terms with its Last Updated date. We notify Account Holders of material changes through the App or by email before they take effect. Using the Services after a change takes effect means you accept it. #### 2. THE SERVICES ZiiP provides prearranged, shared shuttle transportation in the United States, using vehicles operated by ZiiP drivers. Rides run on the routes, stops and schedules shown in the App. We may change routes, stops, schedules and service areas, and will tell affected Account Holders about changes to booked rides. #### 3. ACCOUNTS - **Account Holders.** You must be 18 or older to create an account. You may hold only one account. - **Accurate information.** You must give us true, current and complete information and keep it up to date. - **Security.** Keep your password and sign-in codes private. You are responsible for all activity under your account. Tell us at once at support@goZiiP.com if you think your account has been misused. - **No transfer.** Your account is personal to you and cannot be sold or transferred. #### 4. RIDERS, ACCOUNT ORGANIZERS AND CO-ORGANIZERS - **Adding Riders.** You may add Riders to your account to arrange rides for them. The Account Holder who adds a Rider is the Rider's "Account Organizer". - **Authority.** For each Rider you add, you confirm that you are the Rider, the Rider's parent or legal guardian, or are otherwise authorized to arrange rides for the Rider and to give us the Rider's information. - **Co-organizers.** An Account Organizer may link other Account Holders to a Rider as Co-organizers. A Co-organizer can view and arrange rides for that Rider. - **Rider sign-in.** A Rider may sign in to the App only with the Account Organizer's permission and only if 13 or older. - **Responsibility.** You are responsible for the conduct of your Riders while using the Services and for all charges for their rides. #### 5. MINORS RIDING - **Your decision.** By booking a ride for a minor Rider, you confirm that the Rider is able to ride, board and leave the vehicle without an adult, unless an adult rides with them. - **Not childcare.** ZiiP provides transportation only. Our care for a Rider begins when they board and ends when they leave the vehicle at the drop-off stop. - **At the stop.** You are responsible for the Rider being at the pickup stop on time and for arrangements after drop-off. #### 6. BOOKINGS, FARES AND PAYMENT - **Prices.** Fares, passes and memberships are priced as shown in the App before you buy. Prices may change, but not for a ride or pass you have already bought. - **Payment.** Payments are processed by Stripe. You authorize us to charge your payment method for everything you buy and for any other charges under these Terms, plus applicable taxes. - **Cancellations and refunds.** Cancellations, no-shows and refunds follow the policy shown in the App at the time of booking. - **Passes and memberships.** Each pass or membership has the terms shown when you buy it, including what it covers, when it expires and whether it renews. - **Damage and cleaning.** We may charge you for damage to a vehicle, or for cleaning beyond normal use, caused by you or your Riders. #### 7. RIDER CONDUCT Everyone riding with ZiiP must: - follow the driver's instructions and wear a seatbelt; - be respectful to drivers and other riders, without harassment, threats, discrimination or violence; - not bring weapons, illegal drugs or anything dangerous on board; - not eat, drink, smoke or vape on board, except water; - not damage or misuse the vehicle. We may refuse service to, or end the ride of, anyone who breaks these rules or puts others at risk. #### 8. LOCATION AND TRACKING - **Vehicles.** We track the location of our vehicles while in service and record when Riders board. This lets us run routes, confirm boarding and show arrival times. - **Your device.** The App uses your device's location only while it is in use, to show nearby pickup and drop-off locations and times. - **Tracking Page.** The Tracking Page shows a ride's progress to the Rider and to the Rider's Account Organizer and Co-organizers. #### 9. SMS MESSAGES **Who sends and what.** ZiiP sends text messages to mobile numbers enrolled in the service: ride notifications about your rides and your Riders' rides, and verification codes and sign-in links when you or your account request them. We do not send marketing text messages. **Enrollment.** You enroll your number when you add it to your account and accept these Terms. If you add a Rider's mobile number, you confirm you are authorized to enroll it. Adding a Rider's number is optional. **Frequency.** Message frequency varies with your trips and sign-ins. **Cost.** Msg & data rates may apply. **Opt-out and help.** Turn off all or some messages in the App's preferences, or reply STOP to stop receiving messages. Reply HELP for help. Verification codes and sign-in links can't be turned off in preferences; without them, sign-in by text won't work. **Carriers.** Carriers and ZiiP are not liable for delayed or undelivered messages. **Reliance.** Ride notifications are a convenience; don't rely on them for a Rider's safety or pickup arrangements. **Privacy.** See our [Privacy Policy](/privacy). #### 10. OTHER COMMUNICATIONS We send account and trip messages by email and push notification. You can turn off push notifications in your device settings. Account emails, such as receipts and notices of changes to these Terms, are part of the Services and continue while you have an account. #### 11. THE APP - **License.** We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the App on a device you own or control, only to use the Services. - **Updates.** We may update the App and may require you to install updates to keep using it. - **Apple.** If you use the App on an Apple device, these Terms are between you and ZiiP, not Apple. Apple has no obligation to support the App and is not responsible for claims about it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to your license of the App. - **Google.** If you downloaded the App from Google Play, these Terms are between you and ZiiP, not Google, and Google has no obligation or liability to you for the App. - **Your equipment.** You are responsible for your device, internet access and carrier charges. #### 12. OUR PROPERTY AND PERMITTED USE The App, website, content and the ZiiP name and logos belong to ZiiP or its licensors. You may not: - copy, sell, rent, resell rides or otherwise commercially exploit the Services; - reverse engineer the App, except where the law allows it; - scrape, crawl or extract data from the Services by automated means; - interfere with the Services, their security or other users; - impersonate anyone or create an account with false information; - use the Services for anything unlawful. #### 13. FEEDBACK If you send us suggestions or feedback, we may use them without restriction or payment to you. #### 14. THIRD-PARTY SERVICES The Services rely on third-party services, such as Stripe for payments and map providers for maps and directions. Your use of those features may also be subject to their terms. We are not responsible for websites or services we do not operate. #### 15. DISCLAIMER TO THE EXTENT PERMITTED BY LAW, THE APP, WEBSITE AND TRACKING PAGE ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ARRIVAL TIMES AND VEHICLE LOCATIONS ARE ESTIMATES. WE DO NOT GUARANTEE THAT A RIDE WILL BE AVAILABLE OR ON TIME, OR THAT THE APP WILL BE UNINTERRUPTED OR ERROR-FREE. #### 16. LIMITATION OF LIABILITY TO THE EXTENT PERMITTED BY LAW, ZIIP AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA, ARISING FROM THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100. THESE LIMITS DO NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, TO FRAUD, OR TO ANY LIABILITY THAT CANNOT BE LIMITED BY LAW. #### 17. INDEMNITY You agree to indemnify ZiiP against claims, losses and costs, including reasonable attorneys' fees, arising from your or your Riders' breach of these Terms or violation of law or the rights of others. This does not apply to the extent a claim is caused by ZiiP's own negligence or misconduct. #### 18. TERMINATION You may close your account at any time in the App or by emailing support@goZiiP.com. We may suspend or close an account for breach of these Terms, fraud, non-payment, or to protect the safety of riders, drivers or the public. Where it is safe to do so, we will tell you why and give you a chance to fix the problem. Unused passes are handled as stated in their purchase terms. Sections 6, 12 and 15 to 20 survive termination. #### 19. DISPUTE RESOLUTION - **Talk to us first.** Before starting arbitration, send a written description of the dispute and the relief you want to support@goZiiP.com. Both sides will try to resolve it informally for 30 days. - **Arbitration.** Any dispute between you and ZiiP arising from these Terms or the Services will be resolved by final, binding arbitration administered by JAMS under its rules then in effect, and governed by the Federal Arbitration Act. The arbitrator decides all disputes, including about the scope of this section, except as stated below. - **Individual claims only.** You and ZiiP may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. A court, not the arbitrator, decides whether this waiver is enforceable. If it is found unenforceable for a claim, that claim goes to court and the rest stays in arbitration. - **Fees.** For claims under $5,000 that you start after trying to resolve them informally, your share of filing and arbitration fees is limited to $50, unless the arbitrator finds the claim frivolous. If we start arbitration, we pay all fees. - **Place.** Hearings take place in the county of your billing address, or by video or phone if both sides agree. - **Exceptions.** Either side may bring an individual claim in small claims court, and may seek an injunction in court for misuse of intellectual property. - **Opt-out.** You may opt out of this section within 30 days of first accepting these Terms by emailing support@goZiiP.com or mailing the address in section 21 with your name, account email and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms. #### 20. GENERAL - **Governing law.** California law governs these Terms, except section 19, which is governed by the Federal Arbitration Act. - **Notices.** We send notices through the App or to the email address on your account. Send notices to us at the address in section 21. - **Assignment.** You may not transfer these Terms. We may transfer them in a merger, acquisition or sale of our business. - **Severability and waiver.** If any part of these Terms is unenforceable, the rest remains in effect. Not enforcing a term is not a waiver of it. - **Entire agreement.** These Terms, the Privacy Policy and the terms shown when you buy a pass or membership are the entire agreement between you and ZiiP about the Services. #### 21. CONTACT ZiiP Transit Inc. 13770 Prairie Ave Hawthorne, CA 90250-7359 support@goZiiP.com